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Luan Tran
By Luan Tran
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Can I promote my meet more than once?

To maintain a balanced and high-quality experience for all players in the community, Reclub has specific limits on how often an event can be featured. The Rule: One Promotion Per Meet You can only promote a meet once. This policy is in place for several key reasons: - Preventing Spam: Limiting promotions ensures that users' feeds are not overwhelmed by the same event being posted repeatedly. - Fairness for All Hosts: If every organizer could promote multiple times, it would become much harder for different clubs to gain visibility. - Improved Discovery: A cleaner feed makes it easier for players to browse and find a variety of different meets to join. Alternative Ways to Boost Visibility Since you only have one official "Promote" action, here are a few other ways to keep your meet active: - Share the Link: Use the Share icon in the top right corner to send direct links to your event via WhatsApp, SMS, or social media. - In-App Invitations: Use the "Invite within Reclub" feature to notify your existing followers and club members directly. - Club Announcements: Post an update within your club's chat or feed to remind members of the upcoming session. Still Having Trouble? If you accidentally promoted the wrong meet or if your event details have significantly changed (like a new date or location) and you need a "re-promotion": Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) to explain your situation, and we may be able to assist you with a manual adjustment.

Last updated on Jan 27, 2026

How to create tags for club members?

Tags are a powerful way to organize your community, allowing you to categorize players by skill level, membership status, or any other custom criteria you envision. Step 1: Create Your Custom Tags Before you can assign tags to individual players, you must define them within your club settings: - Navigate to Your Club: Open your club page in the app. - Access the Members Tab: Go to the Members section. - Add Tags: Tap the three dots ("...") located above the search bar and select the option to add tags based on your own ideas or categories. Step 2: Assign Tags to Participants Once your tags are created, you can label players within specific events: - Open a Meet: Navigate to an upcoming or active meet. - Select a Profile: Tap on a participant's profile from the RSVP list. - Apply the Tag: Tap the specific tag you want to assign to that player. Step 3: Adjust Visibility Settings By default, tags may be hidden from public view. To ensure they are visible to others: - Go to Visibility Settings: Within your meet or club settings, look for the Visibility section. - Enable Tags: Ensure the toggle for "Show participant tags" is turned ON. Still Having Trouble? If you have created tags but they aren't appearing when you tap on player profiles, ensure that the tags were saved correctly in the main Club settings first. Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) if your custom tags are failing to save or display.

Last updated on Jan 27, 2026

How does the competition schedule work?

In Reclub, the platform provides a Match Generator, not a fully automated scheduling engine (like a venue-slot booking system). This means the app creates the pairings and brackets for you, but you manage the specific timing of those games manually. Required Steps to Manage Your Schedule Once your matches are created, you can control the order and timing yourself: - Generate Matches: In your competition, go to the Matches tab and tap "Generate Matches" to create the brackets or round-robin pairings based on your entrants. - Set Match Times: Tap on any individual match to open its details. From there, you can manually input the date and time for that specific game. - Adjust Order: By updating the times for each match, you can effectively adjust the playing order and ensure your tournament flows correctly across your available courts. Key Difference: Match vs. Schedule - Match Generator: Automates who plays whom (singles, fixed pairs, or rotating partners) and tracks the live standings. - Manual Scheduling: Gives you the flexibility to move games around if a court opens up early or if a specific team needs a break. You are in total control of the "Order of Play". Still Having Trouble? If you have a large bracket and find manual entry too slow, or if the generator is creating pairings you didn't expect, our team can help you review your competition settings. Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) so we can help you optimize your competition flow.

Last updated on Jan 27, 2026

What competition formats does Reclub support?

Reclub provides a variety of tournament structures to suit different community needs, from casual round-robins to high-stakes knockout brackets. Supported Formats 1. Pool Play - How it works: Participants are divided into groups (or "pools") where they play against everyone else within their specific group. - Purpose: This is commonly used in the early stages of a tournament to ensure balanced competition. The results from pool play typically determine seeding or advancement to a knockout phase. 2. Elimination Format This format is the classic tournament style where losing a match (or a set number of matches) removes a team from the competition. - Single-Elimination: A high-stakes format where one loss results in immediate elimination. This is ideal for intense, exciting competitions that need to crown a winner quickly. 3. Round Robin - How it works: Each participant plays against every other participant in the group exactly once. - Purpose: Round Robin is the most comprehensive way to rank players because everyone faces the same opponents. It is widely used in group stages to ensure fairness and to give all players a guaranteed number of matches. Still Having Trouble? Choosing the right format depends on your number of courts and time constraints. If you aren't sure which format will work best for your player count, we can help you figure out the logistics. Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) to discuss which format is best for your upcoming event.

Last updated on Jan 27, 2026

Adjust teams standings/seedings in competition

Reclub allows tournament managers to manually override the automatic rankings and seedings generated by the system. This is useful if you need to apply specific tie-breaking rules or preferred matchups. Required Steps for Adjustments Follow these steps to customize your playoff bracket: 1. Open Bracket Settings: Within your competition, navigate to the Matches tab and select Playoffs. 2. Edit Seeding: Tap the Screw/Gear icon (Bracket Settings). 3. Manual Override: Look for the "Manual Seeding" option. This allows you to drag and drop teams or select specific teams for each seed position instead of using the auto-fill rankings. How to Reflect Changes (Recalculate) Because standings and brackets involve complex server-side calculations, manual changes sometimes require a "refresh" to display correctly across all player devices. - Request Recalculation: After making your adjustments, tap the three stripes (hamburger menu) in the top right corner of your competition screen. - Update Server: Select Request Support and then tap Recalculate. This forces the system to re-run the logic and reflect your manual adjustments in the public standings and brackets. Still Having Trouble? If your manual seedings are still not updating after a recalculation, check for the following: - Matches in Progress: Ensure there are no active playoff matches marked as "In Progress." You may need to reset scores if a match was started prematurely. - Connection Issues: If the "Recalculate" button does not respond, try restarting the app to clear the local cache. - Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) if you need assistance with a complex bracket reset.

Last updated on Jan 27, 2026

Modify the format in mid-tournament

Yes, you can change the tournament format while a competition is already in progress, but you must be aware of the consequences for your existing data. Important Policy Information Changing the format is a major structural update. Before you proceed, keep the following in mind: - Data Wipe Warning: Switching the format mid-tournament will wipe out and reset all playoff and consolation matches and scores. The system needs to rebuild the brackets or groups based on the new logic. - Safety First: We strongly suggest you save all scores before making any changes to tournament settings. This allows you to manually re-enter data if needed or keep a record of the original results. Required Steps to Modify Format & Save Data 1. Download Scoresheets: Tap the three stripes (hamburger menu) in the top right corner of your competition and select Download Scoresheets. This ensures you have a backup of the current match results. 2. Access Settings: Stay in that same three-stripe menu and select the settings to modify your format (e.g., switching from Pool Play to Single Elimination). 3. Confirm the Reset: The app will warn you that this will reset certain stages of the competition. Once you confirm, the new format will be applied. Still Having Trouble? If the new format is not generating the correct number of matches for your remaining teams, or if you accidentally reset your data without a backup, our technical team may be able to help. - Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) immediately so we can assist with data recovery or manual bracket adjustments.

Last updated on Jan 27, 2026

How to remove prizes in competition

As a tournament administrator, you have full control over the rewards and accolades given at the end of your event. You can customize the name and description or remove specific placements entirely. Required Steps to Remove or Disable an Award If you want to remove the 2nd or 3rd place prizes from your competition: - Select the Award: Open your competition and navigate to the Prizes/Awards section. Tap directly on the specific award you wish to remove (e.g., "3rd Place"). - Disable the Prize: Tap the three dots ("...") in the top right corner of the award's detail screen. - Confirm Deletion: Select the option to Disable or Delete. This will remove the prize from the public leaderboard and the winners' ceremony. Customizing Your Awards You don't have to stick to standard 1st, 2nd, and 3rd place rankings. Reclub allows you to get creative with how you recognize your players: - Edit Details: You can change the award name (e.g., from "3rd Place" to "Honorable Mention") and update the description to reflect what the player actually won. - Add Diverse Awards: You can add additional honors such as trophies, ribbons, medals, stars, crowns, and more to celebrate different achievements like "Most Improved" or "Best Sportsmanship." Still Having Trouble? If the "three dots" menu is not appearing, or if a prize is locked because the tournament has already been finalized, our support team can help you unlock the settings. Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) so we can assist you with your prize adjustments.

Last updated on Jan 27, 2026

Finalize matches

To maintain the integrity of your tournament and ensure that every result is recorded accurately, Reclub restricts the final step of the scoring process. Important Policy Information Only Admins of a competition have the authority to finalize match results. This acts as a quality control measure for your event: - Double-Check Accuracy: This ensures that an organizer can verify the scores for errors or disputes before they are officially locked into the system. - Standings Impact: Finalizing a match immediately updates the leaderboard, rankings, and—for sports like pickleball—external systems like DUPR. Restricting this to admins prevents accidental or incorrect data from being published permanently. How to Finalize a Match (For Admins) If you are the admin, follow these steps to lock in a result: 1. Navigate to the Matches tab of your competition. 2. Select the specific match from the bracket or list. 3. Enter the scores and review them. 4. Tap the Finalize button to commit the result to the tournament record. Alternative: Allow Players to Enter Scores While only admins can finalize, you can delegate the task of score entry to your participants to keep the tournament moving: - Enable Player Scoring: In the competition settings, flip the "Allow players to score" toggle. - The Workflow: Players can then input their own scores from their phones. However, the match will remain in an "unfinalized" or "pending" state until you, as the admin, confirm and finalize it. Still Having Trouble? If a match is stuck "In Progress" and won't let you finalize, or if you need to revert a match that was finalized incorrectly: - Reset Scores: Tap the match, select the menu (three dots or stripes), and choose Reset scores & stats to try again. Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) if you encounter a technical error while finalizing.

Last updated on Jan 27, 2026

How to Change the Order of Tiebreakers in a Tournament?

In round-robin and pool-play formats, ties are inevitable. Reclub allows you to customize the priority of tiebreakers to ensure that rankings are decided according to your specific club rules. Required Steps to Adjust Tiebreaker Priority You can modify these settings within the tournament configuration menu: 1. Open Matches Tab: Within your competition, navigate to the Matches tab. 2. Access Format Settings: Tap on the Format button (or the gear icon associated with the format). 3. Edit Tiebreakers: Scroll down to the Tiebreaker Priority section. 4. Reorder Priority: You can drag and drop or select the order of the criteria the system uses to break ties. 5. Save Changes: Ensure you save your settings to apply the new logic to the live standings. Common Tiebreaker Criteria in Reclub The system typically uses the following logic in the order you define: - Win-Loss Points: The primary ranking based on total matches won. - Head-to-Head (H2H): Look at the result of the match played between the tied teams. - Games Won: The total number of individual games/sets won across all matches. - Score Differential: The total points scored minus total points conceded. Important: Refreshing Standings If you change the tiebreaker order while the tournament is already in progress, the standings may not update instantly. - Recalculate: Tap the three stripes (hamburger menu) in the top right corner of your competition, select Request Support, and then tap Recalculate. This forces the system to re-rank the teams using your new priority list. Still Having Trouble? If the standings still appear incorrect after a recalculation, ensure that all matches for the tied teams have been Finalized by an admin. Unfinalized matches are not counted toward tiebreaker statistics. Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) if you need help resolving a complex three-way tie.

Last updated on Jan 27, 2026

How to override recipient or update the podium

Is your tournament podium not updating even though the matches are over? This usually happens if the final administrative steps haven't been completed. Follow this guide to ensure your winners are officially recognized. Step 1: Finalize All Matches The most common reason for a "stuck" podium is an unfinalized match. - The Rule: You must finalize every single match in the tournament (including consolation or 3rd place matches). - The Goal: You will know this is successful when you see a confirmation message stating: "All matches are finalized." - Check the Podium: Once all matches are finalized, the podium should automatically populate with the correct winners. Step 2: Manually Override if Needed If the podium still isn't displaying the correct teams—perhaps due to a forfeit, a manual seeding change, or a unique tournament rule—you can manually override the recipient: 1. Tap the Trophy: On the podium screen, tap the specific trophy icon you want to fix. 2. Toggle Override: Switch on the "Override Recipient" toggle. 3. Select Winner: A list of participants will appear; select the correct team or player who should receive that trophy. Step 3: Save and Sync - Save Changes: Tap save to commit the override. - Wait for the Profile Sync: Please allow up to 24 hours for the trophy to appear on the recipients' public profiles. The app needs time to sync this "win" with their global statistics. Still Having Trouble? If you have finalized all matches and the "Override Recipient" option isn't appearing, your competition might be locked or in a "Read Only" state. Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) so we can manually update the podium for you.

Last updated on Jan 27, 2026

What is my DUPR club ID?

To enable match reporting and ensure your players' ratings are updated, you must link your Reclub community to your official DUPR club using your unique 10-digit DUPR ID. How to Find Your DUPR Club ID You can locate this ID in two primary places: 1. The URL: Open your DUPR club page in a web browser. The 10-digit code is located at the end of the URL string. 2. Shareable Message: If you use the "Share" function within the DUPR app, the 10-digit ID is typically included in the auto-generated text. How to Sync on Reclub Once you have your ID, you can finalize the integration: - Access Club Settings: Go to your Club page on Reclub. - Enter ID: Navigate to the Settings or Integration section (typically found under the three-dots menu). - Sync: Paste your 10-digit DUPR Club ID into the designated field to link the accounts. Why Syncing Matters - Automatic Reporting: Once synced, match results recorded in Reclub can be submitted directly to DUPR. - Verified Ratings: This allows your members to see their official DUPR ratings directly within their Reclub profiles. - Streamlined Management: It eliminates the need for manual data entry on both platforms. Still Having Trouble? If your ID is not being recognized or matches are failing to sync: - Verify Permissions: Ensure you are a registered Admin on both the DUPR club and the Reclub club. - Reach Out: Please contact Reclub Support through the feedback channel (Profile > Settings > Help > Send Feedback) so we can verify the API connection for your specific club ID.

Last updated on Jan 27, 2026

Match Generator

New Feature: Enhanced Match Generator & Score Input Reclub has completely redesigned the match management experience to be more intuitive and reliable. This update specifically addresses feedback from high-activity hosts (such as Padel organizers) who need to log results quickly and keep games moving. Key Highlights for Hosts & Players - Faster Score Entry: You can now toggle between a scorepad or a manual keyboard by simply tapping the score box. - Continuous Play (Next Match Generation): For Social Ladder and Mexicano formats, hosts no longer have to wait for all matches to finish. - Also, you can generate the next matches for empty courts as long as there are eligible players available. - "Total Set Points" - exclusively available for Padel: To save time, the system can automatically calculate the opponent's score. If you set a threshold, entering one team's score will auto-fill the other. How to Use the New Tools 1. Creating Custom Matches If you don't want to use an automated bracket, you can manually build your schedule: - Choose to create matches by Teams or Individual Players. - Set the number of Rounds and Courts. - Manually select the specific participants for each court. - After the players have been selected, the interface will show as below, depending on the previous chosen option 2. Matches Generation - Select “Generate matches’ - Select a suitable playing format (example of Padel) - User then select the Number of courts & Players - For Pedal only: In Advanced Settings, Users can set the Total Set Points by choosing the predefined options or entering a custom value - Select “Confirm” to generate the matches 3. Generate next matches - Social ladder/ Team Mexicano format: generate the next match for the empty courts and eligible Player.

Last updated on Feb 03, 2026