Player

By Luan Tran

• 11 articles

Why is my DUPR rating "NR"?

If your profile currently shows NR, it simply means you are "Not Rated" yet. This is the starting status for every new player on the platform. How to Move from NR to Rated To get your first rating, you need to get at least one match result into the system: - Play a Game: Participate in a DUPR-enabled session. - Submit Results: The host of that game must submit the final scores to DUPR. Troubleshooting a Missing Rating If you’ve already played a game but still see NR, follow these steps to find out why: 1. Check with your Host: Confirm with the organizer that the match results were actually submitted to DUPR. 2. Verify on DUPR.com: Log in to your profile at mydupr.com to see if the matches appear in your history there. 3. Contact DUPR Support: If the matches are logged on the DUPR website but your status is still NR, you should reach out to [email protected] for help. Rating Shows on DUPR but not on Reclub? Sometimes there is a small delay between the two platforms. - If DUPR shows your rating but Reclub doesn't, the data hasn't finished syncing yet. - While this is usually very fast, it can take up to 24 hours for the update to reflect on your Reclub profile.

Last updated on Jan 27, 2026

Understanding your DUPR reliability score

The Reliability Score measures your progress toward reaching a rating that accurately reflects your skill level based on your match history and how much you’ve played against the broader DUPR community. What the Score represents Your Reliability Score is shown as a percentage between 1% and 100%. - It indicates how much the system "trusts" that your current rating represents your actual ability. - A lower percentage means the system needs more data, while a higher percentage means your rating is very stable. What is a "Passing" score? In the DUPR community, 60% is considered a passing Reliability Score. - League Requirements: Many clubs and organizers require a minimum score of 60% for players to participate in official DUPR leagues and tournaments. - The Goal: While 60% gets you in the door, the ultimate goal is to reach 100%, which signifies a fully reliable rating. How to increase your score To improve your reliability, you simply need to keep playing! - Log More Matches: The more results you have in the system, the more accurate your rating becomes. - Play Diverse Opponents: Playing against a wide range of players helps connect your data to the rest of the DUPR population.

Last updated on Jan 27, 2026

How can I make payment to confirm my spot?

If you have requested to join a meet or competition and need to finalize your spot with a payment, the process involves a manual transfer to the host's designated account. Required Steps for Payment 1. Open the Meet: Navigate to the specific meet or competition you have joined. 2. Go to the Payment Tab: Select the Payment tab located within the event page. 3. Copy Banking Info: Find and copy the host's banking information or payment details listed there. 4. Complete the Transfer: Use your preferred banking app or payment platform to send the funds directly to the host. Important: Protect Yourself from Scams Because payments are often handled off-platform, it is vital to stay vigilant and ensure you are sending money to a legitimate organizer. - Verify the Host: Check the host's profile to see their previous sports activities and history on the app before making any payment. - Ask Questions: Do not hesitate to ask the host for detailed information or clarification if anything seems unclear. - Spread Awareness: Help protect the community by warning your friends about potential scams and staying informed. Visit the Safety Center To help you stay safe while participating in community sports, we have established a dedicated resource to raise awareness on these issues: 🔗 http://play.reclub.co/safety Still Having Trouble? If the Payment tab is missing or the banking information appears incorrect: - Contact the Host: Use the in-app chat to message the host directly. - Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) if you suspect a fraudulent listing or encounter a technical error.

Last updated on Jan 27, 2026

Waitlisted in meet

Being placed on the waitlist doesn't necessarily mean you won't get to play. Depending on the meet settings and capacity, your status is determined by both availability and host requirements. Common Reasons for Being Waitlisted - The Meet is Full: If all available spots have been taken, you will automatically be placed on the waitlist. - Automatic Advancement: If a confirmed participant drops out or cancels their RSVP, the system will move the first person on the waitlist into the open spot. - Host Requirements: Sometimes you may be waitlisted even if the meet is not yet full. This often occurs because the host has specific criteria for participants, such as: - Payment Verification: Requiring you to pay a fee before your spot is confirmed. - Skill Level Checks: The host may need to verify your DUPR rating or skill level to ensure balanced play. What Should I Do? If you are on the waitlist and unsure why, the best course of action is to contact the host directly to ask about their specific requirements for earning a spot in the session. Still Having Trouble? If you believe there is a technical error—such as being stuck on the waitlist for a meet with many open spots and no specific requirements: Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) so we can investigate the meet settings for you.

Last updated on Jan 27, 2026

How do I disconnect my DUPR account?

To maintain the integrity of player ratings and ensure fair play across the platform, Reclub does not currently offer a self-service feature to disconnect DUPR accounts. Why is this restricted? Keeping DUPR accounts linked helps us protect the community from several issues: - Preventing Multiple Accounts: It ensures players don't create "one-time-used" accounts to reset their ratings. - Stopping Sandbagging: It prevents higher-skilled players from hiding their true level to compete in lower-tier brackets. - Fair Competition: It ensures that every match result is accurately reflected on a single, consistent profile. Note! We understand that there are unique situations—such as accidental links or official account merges—where a disconnection might be necessary. If you have a specific reason for needing to unbind your account: - Message Us Directly: Reach out to the Reclub Support team. - How to find us: Open your Inbox in the app and start a chat with Reclub Support. Our team will review your request and help you get it sorted out!

Last updated on Jan 27, 2026

How do I get a DUPR rating?

When you first connect a new DUPR ID to your profile, your rating will show as NR (Not Rated). This is a temporary status while the system waits for your first match results to arrive. How to Get Your Rating Moving from NR to an official rating is a simple process: 1. Join and Play: Participate in any DUPR-enabled sessions. 2. Submit Scores: Once the session ends, ask your host to submit the match scores to DUPR. 3. Automatic Calculation: DUPR will process those results and update your profile automatically. What to Expect After Your First Match As soon as your first valid match is entered into the system, you will receive an initial rating based on that performance. - Initial Fluctuations: It is completely normal for your rating to jump up or down significantly after your first few games. - Learning Phase: These fluctuations happen because the system is still "learning" your true skill level. - Stabilization: Your rating will become much more stable once you are consistently logging matches over time.

Last updated on Jan 27, 2026

Why is my rating not updated after the meet has ended?

If a meet has ended but your rating hasn't changed yet, it is usually due to the submission status or the processing time required by DUPR. Follow the steps below to track down your update. Step 1: Check submission status First, verify that the host has actually sent the results to DUPR: - Open the specific meet in Reclub and go to the Matches tab. - Look for the DUPR logo displayed directly below each match. - If you see the logo: The match has been successfully submitted. - If you don't see the logo: The matches haven't been sent yet. You should follow up with your host to ask them to submit the scores. Step 2: Allow for processing time Once a match is submitted, the update isn't always instant: - It can take up to 24 hours for match results to reflect on the DUPR platform and sync back to your Reclub profile. - Please wait at least one full day before reporting a delay. Still not updating? If the matches show the DUPR logo and it has been more than 24 hours since they were submitted, our team can look into it for you. Reach out to us: Message Support directly through your app's Inbox.

Last updated on Jan 27, 2026

How does my DUPR rating change?

Your DUPR rating is dynamic and adjusts with every match you play. The goal of the system is to provide a rating that accurately reflects your current skill level by analyzing the "new information" gained from each game. The calibration phase If you are a new player or returning after a long break, you will likely see significant changes in your rating after each match. - During this phase, the system is "calibrating" to find where you fit in the global rankings. - This allows newer players to reach their true skill level quickly rather than having to grind through hundreds of matches. Stabilization for regular players For players who log matches consistently, individual games will have a less pronounced impact on their rating. - As the system gathers more data, your rating becomes more stable. - While it will still move, the "jumps" will be smaller because your long-term performance history provides a more reliable baseline. Factors that influence rating movement Not every match is weighted the same. The extent of your rating change depends on several factors: - Opponent Reliability: Playing against opponents with well-established, reliable ratings will affect your score differently than playing against new or inconsistent players. - Match Type: The system looks at the nature of the event—casual games may be weighted differently than competitive club matches or official tournaments. Proportional Adjustments: The more "new information" the system learns about your ability (e.g., beating a much higher-rated player), the more your rating will adjust to reflect that.

Last updated on Jan 27, 2026

How can I get kudos?

Kudos are a way to celebrate the positive interactions and great sportsmanship that happen on the court. They serve as a digital "high-five" from your fellow players after a game. How the System Works Kudos cannot be requested; they are earned through participation and positive community impact: - Post-Meet Recognition: Once a meet is officially completed, the app gives players the opportunity to exchange Kudos. - Categories of Praise: You can receive Kudos that recognize your specific effort, improvement, and skill during that session. - Building Your Reputation: These Kudos are displayed on your profile, helping other hosts and players see that you are a reliable and respected member of the community. Still Having Trouble? If you have completed a meet but don't see the option to give or receive Kudos, ensure that the host has officially marked the meet as "Finished" in the app. Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) if you believe your Kudos are not displaying correctly on your profile.

Last updated on Jan 27, 2026

Invite players to your meet/competition

Once you have set up your event, you can easily bring in players by using the built-in invitation tools. Reclub allows you to invite existing community members directly within the app or share the event link externally. Required Steps to Invite Players Follow these steps to grow your participant list: - Locate the Share Icon: Open your specific Meet or Competition page. - Access Invitation Menu: Tap the Share icon located in the top right corner of the screen. - Select Invite within Reclub: Choose the "Invite within Reclub" option to browse and select players from your existing clubs or followers. Alternative Sharing Options If you want to reach players who aren't on the app yet, you can use the same Share icon to: - Copy Link: Send a direct URL to your event via WhatsApp, Messenger, or SMS. - Social Media: Post the link to your Facebook group or Instagram story. Still Having Trouble? If the "Invite" option isn't showing the players you expect, ensure that your privacy settings allow for invitations or that the players have added the specific sport to their profile. Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) if you encounter issues with the invitation list or sharing links.

Last updated on Jan 27, 2026

Can I edit match scores after the competition has ended?

Yes, but because finalized competitions lock their data for ranking and rating purposes, the process requires a specific structural rollback to ensure the integrity of the brackets. Important Policy Information Editing a score in an ended competition is a sensitive action. Because match results in the "Pool Stage" directly affect who advances to "Playoffs," you cannot change a past result without resetting the stages that depend on it. - Structural Reset: To edit a Pool Stage match, you must temporarily return the competition to a "Pool State." This will wipe and reset all matches and scores in the Playoff and Consolation stages. - Backup Required: Before starting this process, you must have a record of all current scores to re-enter them once your edits are finished. Required Steps for Score Correction 1. Re-Open the Competition: If the tournament is officially marked as "Ended," you cannot edit it yourself. You must contact a Reclub Admin (via Profile > Settings > Help > Send Feedback) to have the competition re-opened for editing. 2. Download Scoresheets: Tap the three stripes (hamburger menu) in the top right corner of your competition and select Download Scoresheets. Keep this file safe; you will need it to restore your playoff data. 3. Un-finalize Playoffs: Go to the Matches tab and select the Playoffs section. You must un-finalize and reset every match in this stage until the tournament reverts to the "Pool Stage" view. 4. Edit Pool Scores: You can now navigate back to the Pool Stage, find the specific match, and edit the scores. 5. Restore & Re-finalize: Once the correction is made, use your downloaded scoresheet to manually re-enter and re-finalize all playoff matches to return the competition to its final state. Still Having Trouble? If you only need to change a score for a single match that didn't affect the final standings, or if you are worried about losing your DUPR submission data, let us know. Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) so we can guide you through the reset or perform a manual data update for you.

Last updated on Jan 27, 2026