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Luan Tran
By Luan Tran
• 8 articles

I can't see my benefits after subscribing

If you have recently subscribed to Reclub Supporter but your account still shows the standard version (e.g., ads are still appearing or premium features are locked), you likely need to manually sync your purchase with our servers. How to Restore Your Purchase In most cases, your subscription is active on the App Store or Google Play Store but hasn't "handshaked" with your Reclub profile yet. You can fix this instantly in the app: - Navigate to Debug Settings: Go to your Profile > Settings > Help > Debug. - Restore Access: Tap on Missing Purchases. The app will then scan your Apple or Google account for an active Reclub receipt and automatically apply the Supporter benefits to your profile. Common Reasons for Delay - Apple/Google Processing: Sometimes it can take a few minutes for the store to notify the app of a successful transaction. - Multiple Accounts: Ensure you are logged into the Reclub app with the same email address/account that you used to make the purchase. - Store Account Sync: Ensure your phone is signed into the same Apple ID or Google Play account used during checkout. Still Having Trouble? If you have tried the "Missing Purchases" debug tool and your benefits are still not appearing, our team can manually verify your transaction. - Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback). - Pro Tip: Attaching a screenshot of your App Store or Google Play receipt to your message will help us resolve the issue much faster!

Last updated on Jan 27, 2026

How do I get a refund on a subscription?

If you've made a mistake or changed your mind, you can request a refund. However, the process differs depending on whether you are using an Apple or Android device because of how these platforms handle financial transactions. Important Initial Step Regardless of your device, if you need a refund, you should notify the Reclub team within 24 hours by: - Sending a message to Reclub support via the in-app Feedback channel. - Emailing [email protected] to document your request. Refund Process by Device For Apple (iOS) Users Apple maintains strict control over its billing system, and Reclub cannot process these refunds directly. - Requesting the Refund: You must follow Apple's official process, typically through your purchase history in the App Store or via their support page. - Account Adjustment: Once Apple issues the refund, Reclub will automatically detect it and adjust your access and account charts accordingly. For Android Users On Android, Reclub has more direct control over the subscription billing via a third-party partner. - Direct Refund: Subscriptions can be refunded directly by Reclub. - How to Start: Reach out to the Reclub Customer Support team via the in-app Feedback channel (Profile > Settings > Help > Send Feedback) to initiate the request. Still Having Trouble? If you have already submitted a request to Apple or Google but haven't heard back, or if you need assistance documenting your request for their support teams: - Reach Out: Contact Reclub Support through the feedback channel (Profile > Settings > Help > Send Feedback) so we can provide any transaction details you might need for your claim.

Last updated on Jan 27, 2026

How do payments work in Recub?

Payments on Reclub are a premium feature designed to help hosts streamline administrative tasks and manage payment records more efficiently. How the Feature Works Reclub provides a digital record-keeping system rather than a direct transaction service: - For Hosts: This is a premium feature available to Reclub Supporters. Hosts can upload their banking or digital wallet information (e.g., Venmo, Zelle, GCash) under the “Payment Methods” tab in their profile settings. Once configured, participants can view these details to know where to send funds. - For Participants: In a meet, the Payment Tab allows players to view the host's payment details. Players then send money outside the app and attach a screenshot of their payment receipt directly to their RSVP for host verification. Important Policy Information To keep the platform accessible and free for the core community, Reclub handles payments differently than typical marketplaces: - Not a Payment Gateway: Reclub is not a payment processor or financial institution. All transactions occur strictly off-platform directly between the player and the host. - No Transaction Fees: Because Reclub does not process the money, there are no transaction fees or commissions charged by the app. - Informative Only: The feature is purely for streamlining communication and tracking who has paid. Reclub does not verify the accuracy or legality of uploaded receipts. Still Having Trouble? If you are a Reclub Supporter and cannot find the Payment Methods tab, or if your participants are unable to see your uploaded details, please let us know. - Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) so we can assist with your payment setup.

Last updated on Jan 27, 2026

How do I cancel my subscription?

Since Reclub subscriptions are processed as "in-app" purchases, your billing relationship is managed directly by the Apple App Store or Google Play Store. To stop recurring payments, you must cancel your subscription through your device's account settings at least 24 hours before the current period ends. Steps to Cancel on iOS 1. Open your Device Settings. 2. Tap on your Name/Apple ID at the very top. 3. Tap on Subscriptions. 4. Find Reclub in the list and tap on it. 5. Select Cancel Subscription. Steps to Cancel on Android 1. Open the Google Play Store app. 2. Tap your Profile Icon (or the three lines menu) in the top right. 3. Tap Payments & Subscriptions > Subscriptions. 4. Find Reclub and tap on it. 5. Select Cancel Subscription and follow the instructions to confirm. Important Policy Information - Access Period: After cancelling, you will still have access to your Reclub Supporter benefits until the end of your current billing cycle. - No Automatic Refunds: All purchases are considered final. If you are seeking a refund, you must submit a request directly to Apple or Google Play, as Reclub does not have the mechanism to process these refunds itself. - Uninstalling: Please note that simply deleting or uninstalling the app from your phone does not cancel your subscription. Still Having Trouble? If you don't see the Reclub subscription in your list but are still being charged, ensure you are signed into the correct Apple or Google account used for the initial purchase. Reach Out: If you continue to experience issues, please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) or email [email protected] for assistance.

Last updated on Jan 27, 2026

How do I manage payment methods and receipts?

Managing finances for your sports community is simplified through the Payments system. These tools are part of the Reclub Supporter premium features and are designed to help organizers and players track off-platform transactions (like bank transfers or cash) more efficiently. For Hosts: Setting Up Payment Methods As a club or meet host, you can provide your banking details so players know exactly where to send their fees: - Upload Details: Hosts can add their banking information directly to their Profile settings. - Visibility: Once added, these bank details will automatically appear under the "Payments" tab in every meet you host, making it easy for participants to find your payment info. For Players: Uploading Payment Receipts To keep things organized, players can provide proof of payment directly within the app: - Upload Receipt: When you RSVP for a meet, you can upload a screenshot of your payment receipt (e.g., from your banking app or Venmo) and attach it to your RSVP. - Subscription Requirement: Please note that players must be Reclub Supporters to upload receipts to a meet. For Admins: Verifying and Tagging Once players have submitted their proof of payment, hosts can finalize the records: - Access Payments Tab: Open the specific meet and go to the Payments tab. - Review & Tag: You can view the uploaded images and tag individual players as "Paid" to keep your attendance list accurate. Still Having Trouble? If you are a Supporter but the option to upload a receipt isn't appearing, or if your banking details aren't showing up for your players: - Restore Purchase: Go to Profile > Settings > Help > Debug > Missing Purchases to ensure your premium status is active. - Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) so we can investigate any syncing issues with your payment tab.

Last updated on Jan 27, 2026