Support

Reclub isn't working

If you are experiencing lagging, bugs, or are unable to open the app, please follow these tiered troubleshooting steps to get back on the court. General Quick Fixes Before diving into technical resets, try these basic steps: - Check Your Version: Ensure you are on the latest release by going to Profile > Settings and scrolling to the bottom to see your version number. - Network Check: Switch between Wi-Fi and mobile data to rule out local connection issues. - Test Hardware: If possible, try logging in from a different device to see if the issue is hardware-specific. If You CAN Open the App (But It's Buggy) If the app opens but features are slow or not loading correctly, use the built-in debug tools: - Reset Cache: Go to Profile > Settings > Help > Debug > Reset Cache. - Rebuild Profile: If your data looks incorrect, go to Profile > Settings > Help > Debug > Rebuild Profile. - Cycle Your Session: Sign out of your account and sign back in. - Reinstall: If the above steps fail, delete the app and download it again from the store. If You CANNOT Open the App (Crashing at Startup) If the app fails to launch entirely, you must use your phone's system settings to clear the data: For Android Users - Clear Cache: Go to Android Settings > Apps > Reclub > Storage > Reset Cache. - Delete App Data: If a cache reset fails, go to Android Settings > Apps > Reclub > Storage > Clear Data. For Apple (iOS) Users - Reinstall: The most effective fix for iOS startup crashes is to delete the app entirely and reinstall it from the App Store. Still Having Trouble? If you have followed all the steps above and still cannot log in or use the app correctly, our technical team needs to investigate your specific account. - Reach Out: Contact Reclub Support directly through the app via Profile > Settings > Help > Send Feedback. Alternative: If you cannot access the app to send feedback, please email [email protected] with a description of your device and the version you are using.

How to upload videos on Reclub?

We know that sharing highlights, game analysis, and big wins is a huge part of the sports experience. However, at this time, Reclub does not support direct video uploads. Current Status & Future Plans While we don't have this feature active yet, we are listening to your feedback: - Desirable Feature: We agree that video sharing is a highly desirable feature for our community, and it is something our team is aware of for future development. - Current Alternatives: You can still share photos, match results, and comments within your club or meet chat to keep your community engaged. Workaround for Sharing Highlights If you have captured a great moment that you want your club members to see, we suggest the following: - Share External Links: Upload your video to a platform like YouTube, Instagram, or TikTok, and paste the link into your Club Chat or Meet Discussion. - Tag Us on Social Media: If you post your highlights on Instagram, tag us @reclubapp! We love seeing the action from your meets and often reshare our favorite community clips. Still Having Trouble? If you are trying to share video evidence for a dispute or need to send a screen recording to our technical team for support, you can do so through official channels. Reach Out: Please contact Reclub Support via email or through our feedback channel (Profile > Settings > Help > Send Feedback) if you need to provide a video file for a specific support inquiry.

How do I report an issue to Reclub?

You can report bugs, safety concerns, or community violations in two primary ways: reporting directly where the issue occurred or through your personal profile settings. Method 1: Report at the Source This is the best way to report specific content, such as an inappropriate match comment, an incorrect score, or a problematic player profile. - Step 1: Locate the specific meet, player, or comment you wish to report. - Step 2: Tap the "..." (three dots) icon or burger menu (3 horizontal stripes), typically found in the top-right corner of the screen. - Step 3: Select "Report" from the dropdown menu. - Step 4: Describe the issue clearly and provide any supporting details. - Step 5: Tap "Send Report." - Tutorial: Watch the "Report at the Source" video Method 2: Report from Your Profile Use this method for general app bugs, technical support, or feedback that isn't tied to a specific post. - Step 1: Go to your Profile page in the app. - Step 2: Tap the Help "?" icon and select "Send Feedback." - Step 3: Choose the category that best matches your issue (e.g., Bug, Suggestion, Account Issue). - Step 4: Provide a clear description of what is happening. - Step 5: Tap "Submit." - Tutorial: Watch the "Report from Profile" video Alternative: Direct Email Support For urgent security issues or sensitive safety matters, you can also reach the team directly via email: - Contact Email: [email protected]. - Safety Concerns: If you observe unsafe or unprofessional behavior, Reclub has a zero-tolerance policy and encourages immediate reporting. Still Having Trouble? If the app is crashing and preventing you from using the in-app reporting tools: - Check for Updates: Ensure you are on the latest version of the app from the App Store or Google Play Store. - Reach Out via Email: Send a screen recording of the issue to [email protected] so our developers can debug it.