You can report bugs, safety concerns, or community violations in two primary ways: reporting directly where the issue occurred or through your personal profile settings.
Method 1: Report at the Source
This is the best way to report specific content, such as an inappropriate match comment, an incorrect score, or a problematic player profile.
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Step 1: Locate the specific meet, player, or comment you wish to report.
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Step 2: Tap the "..." (three dots) icon or burger menu (3 horizontal stripes), typically found in the top-right corner of the screen.
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Step 3: Select "Report" from the dropdown menu.
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Step 4: Describe the issue clearly and provide any supporting details.
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Step 5: Tap "Send Report."
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Tutorial: Watch the "Report at the Source" video
Method 2: Report from Your Profile
Use this method for general app bugs, technical support, or feedback that isn't tied to a specific post.
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Step 1: Go to your Profile page in the app.
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Step 2: Tap the Help "?" icon and select "Send Feedback."
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Step 3: Choose the category that best matches your issue (e.g., Bug, Suggestion, Account Issue).
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Step 4: Provide a clear description of what is happening.
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Step 5: Tap "Submit."
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Tutorial: Watch the "Report from Profile" video
Alternative: Direct Email Support
For urgent security issues or sensitive safety matters, you can also reach the team directly via email:
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Contact Email: [email protected].
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Safety Concerns: If you observe unsafe or unprofessional behavior, Reclub has a zero-tolerance policy and encourages immediate reporting.
Still Having Trouble?
If the app is crashing and preventing you from using the in-app reporting tools:
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Check for Updates: Ensure you are on the latest version of the app from the App Store or Google Play Store.
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Reach Out via Email: Send a screen recording of the issue to [email protected] so our developers can debug it.