Report Bugs

How do I report an issue to Reclub?

Report at the source How to video: https://youtube.com/shorts/qs2NCncz-Wg?si=9WgrbA9UV1gm5_OX Step 1 - Locate the issue Step 2 - Access the "Report" feature Look for the "..." (three dots) icon, typically top-right. Tap to reveal a dropdown menu. Select "Report" Step 3 - Add details Clearly describe the issue and any supporting information. Step 4 - Send Report Report from your profile How to video: https://www.youtube.com/shorts/C7qqlzUvpQc?feature=share Step 1 - Go to your profile Step 2 - Tap help “?” icon, tap “send feedback” Step 3 - Select relevant category of feedback Step 4 - Add details Clearly describe the issue and any supporting information. Step 5 - Submit

Reclub isn't working/ I can't login.

If you cannot open Reclub, or are experiencing lagging or buggy issues, please follow these troubleshooting steps to resolve the problem: General tips: 1. Update to the latest version: Go to Profile > Settings > Scroll to bottom to check which version you're on. The latest version is currently 2.43.15 (Pic below) 2. Try a different internet connection or device to rule out network or hardware issues. If you can open the app, but it's not working properly: 1. Clear app cache: Go to Profile > Settings > Help > Debug > Reset Cache. 2. Rebuild profile data: Go to Profile > Settings > Help > Debug > Rebuild Profile. 3. Sign out and Sign in again 4. If issues persist, try deleting and reinstalling the app. If you can't open the app at all: Android: 1. Clear app cache: Go to Android Settings > Apps > Reclub > Storage > Reset Cache. 2. Delete app data: Go to Android Settings > Apps > Reclub > Storage > Clear data Apple: Delete and reinstall the app. How to find latest version: 1. Go to Profile > Settings > Scroll to bottom How to find what app version you're on