Getting Started

By Luan Tran

• 10 articles

What is DUPR?

DUPR (Dynamic Universal Pickleball Rating) is the most accurate global rating system for pickleball players. It provides a universal language for the sport, ensuring that every player—regardless of age, gender, or location—has a rating that truly reflects their skill level. Why use DUPR? The goal of DUPR is to make pickleball more enjoyable by ensuring matches are fair and competitive. - Accurate Matchmaking: It uses a specialized algorithm to evaluate players based on their performance, not just wins and losses. - Universal Standard: Whether you are playing in a local park or a professional tournament, your DUPR rating stays with you. - Track Your Progress: It allows you to see how you improve over time as you log more matches. How it works Your rating is calculated based on three primary factors from your match history: 1. Margin of Victory: How many points you won by matters more than just the final score. 2. Type of Match: Results from sanctioned tournaments often carry more weight than self-reported recreational games. 3. Opponent Quality: Beating a higher-rated player will boost your rating more than beating a lower-rated one. Getting started on Reclub If you're a host looking to bring official ratings to your community, you can integrate your Reclub activities with DUPR. - Sync Your Club: Connect your Reclub community to a DUPR Club ID to gain the access to submit. - Submit Results: Once synced, match scores can be sent directly to DUPR to update player ratings instantly. Ready to dive deeper? Visit the official DUPR website to learn more about the math behind the rating.

Last updated on Jan 27, 2026

Change personal profile name

Keeping your profile name up to date helps other players and hosts identify you easily within the community. You can update your display name at any time directly through your account settings. Required Steps to Change Your Name Follow these simple steps to edit your personal profile information: - Access Your Profile: On the Home page, tap on your profile icon. - Open the Editor: Tap on your current name to enter the edit screen. - Update and Save: Make your desired changes and save the edit to update your display name across the app. Still Having Trouble? If your name does not appear to update after saving, or if the edit screen is not responding, there may be a temporary synchronization issue with your account. - Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) so we can ensure your profile details are correctly updated.

Last updated on Jan 27, 2026

How can I change my account email/password?

For security and account management, you can update your login credentials directly through your profile settings at any time. Required Steps to Update Account Details Follow these steps to change your email address or password: - Access Your Profile: From the home screen, navigate to your personal profile. - Open Settings: Tap on the Settings icon within your profile. - Update Account: Select the Account option to find the fields for changing your email and password. Still Having Trouble? If you have forgotten your current password and cannot log in to access these settings, or if you do not receive a verification email after making a change, there may be a technical delay or a credential mismatch. - Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) so we can assist you with account recovery or verification issues.

Last updated on Jan 27, 2026

Create accounts for kids

If you are a parent looking to manage your children's participation on Reclub, we offer several flexible options to ensure they can join games while staying connected to your account. Required Steps for Kids' Accounts Depending on how you want to manage their profile and bookings, you can choose one of the following methods: - Update an Existing Account: You can change the name of your current active account to one of your children's names to use it as their primary profile. - Create a Dedicated Profile: You may set up a second, separate account using the parent's email address specifically for the child. - Use the Reserves Feature: Within a specific meet, you can create "Reserves" under your own account to hold spots for your kids without needing a separate profile. - Organizer Assistance: You can ask the meet organizer to manually create reserves for your kids to ensure they are included in the player list. Still Having Trouble? If you are having difficulty setting up a second account with the same email or if you're unsure how the reserve system works for multi-player bookings, we are here to help. Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) so we can help you find the best setup for your family.

Last updated on Jan 27, 2026

How do I delete or deactivate my account?

If you wish to take a break from the platform or remove your profile, you can manage your account status directly through your security settings. Required Steps for Deletion Follow these steps to deactivate your account: - Access Account Settings: Go to your Profile > Settings > Account. - Select Delete: Tap the three dots ("...") in the top right corner and select the option to delete. - Deactivation Status: Once confirmed, your account will be marked as "Deactivated." This hides your profile and data from the public community while your request is processed. Account Reactivation We understand that you may want to return to the court later. Because accounts are marked as deactivated rather than immediately purged, your progress can be restored. - Coming Back: If you change your mind, you can request for account reactivation at a later date to restore your history, club memberships, and stats. Still Having Trouble? If you are unable to log in to access the deletion menu, or if you encounter an error when tapping the three dots, our team can assist you with the manual deactivation process. - Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) or via email so we can help you manage your account status.

Last updated on Jan 27, 2026

How to change my password in app?

Updating your password regularly is a great way to keep your account secure. You can perform this update directly within your profile settings without needing to log out. Required Steps to Change Your Password Follow these steps to update your credentials instantly: - Access Your Profile: Open the Reclub app and navigate to your personal profile page. - Open Settings: Tap on the Settings icon (often represented by a gear or the three-line menu). - Update Account: Select Account, then tap on the password field to enter your new password. - Save Changes: Ensure you confirm the change to update your login information across all devices. Resetting a Forgotten Password If you cannot log in because you’ve forgotten your current password, you can use the Forgot Password feature on the login screen: - Trigger a Reset: Select "Forgot Password" on the sign-in page. - Email Verification: Enter your registered email address to receive a secure password reset link. Still Having Trouble? If you don't receive the reset email or if the app shows an error when you try to save a new password, there may be a connectivity issue or an account sync error. Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) so we can help you regain access to your account.

Last updated on Jan 27, 2026

Can I make my account private?

Reclub prioritizes transparency and community engagement. We believe that seeing who is playing helps build trust and stronger connections within the sports community. Account Visibility Policy Because our platform is built to foster connections and friendly competition, please keep the following in mind: - Transparency by Design: Currently, we do not have an account privacy feature that allows users to hide their profile or participation from the community. - Public Participation: All participant lists for meets and competitions are visible. This is intended to encourage interaction among users and help players find suitable matches. - Community Engagement: Visibility allows hosts and other players to verify skill levels and ensure a fair, high-quality experience for everyone involved. Still Having Trouble? If you have specific safety concerns or questions about how your data is shared, we want to ensure you feel secure while using the app. - Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) or visit our Safety Center to learn more about how we protect our members.

Last updated on Jan 27, 2026

How to create a coach profile?

If you are a certified coach or a skilled player looking to offer training sessions, you can set up a professional coaching profile. This allows you to list your fees, showcase your expertise, and manage training clinics within the community. Required Steps to Create Your Profile Follow these steps to unlock the coaching features on your account: 1. Add Your Sport: First, ensure the sport you wish to coach is added to your personal profile (e.g., Pickleball, Badminton). 2. Access Your Profile: Go to your Profile page from the main navigation. 3. Select the Sport: Tap on the specific sport icon you added to your profile. 4. Open Coaching Tab: Navigate to the Coaching tab within that sport's section. 5. Create Profile: Tap Create profile and follow the prompts to add your bio, experience, and rates. Benefits of a Coach Profile - Visibility: Your profile becomes searchable in the Discover tab under the "Coaches" filter. - Meet Management: You can create specific "Coaching" or "Clinic" meets where players can RSVP for lessons. - Professional Branding: Include your certifications and a custom bio to build trust with potential students. Still Having Trouble? If you don't see the "Coaching" tab or are unable to save your profile details, ensure you are using the latest version of the app, as coaching tools are frequently updated. Reach Out: Please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) so we can help you get your coaching business up and running.

Last updated on Jan 27, 2026

How do I remove my gender or age in my profile?

Reclub is built on the foundation of fair play and community organization. To ensure that matches are well-balanced and safe, certain profile details are required for all users. Important Policy Information Please keep the following in mind regarding your profile settings: - Fair Play Requirements: We require users to select an age and gender category because this information helps other players and hosts organize activities that are fair and well-matched. - Host Tools: These categories allow hosts to create events specifically for a certain age group or gender (such as "Over 40s" or "Women's Doubles") to ensure a consistent experience for all participants. - Permanent Selection: Unfortunately, because of these organizational requirements, it is not possible to remove the age or gender category from your profile once it has been set. Still Having Trouble? If you have entered your age or gender incorrectly and need to update it to the correct information, you can do so through your profile editor. Reach Out: If you are experiencing an issue where your age or gender is displaying incorrectly or if you have specific privacy concerns, please contact Reclub Support through our feedback channel (Profile > Settings > Help > Send Feedback) so we can assist you.

Last updated on Jan 27, 2026

Main Navigation

New Feature: Enhanced Navigation & Gestures Reclub has introduced a major redesign of the app's navigation to make it faster, cleaner, and easier to use with one hand. Everything is now centered around a high-access Main Homescreen. Key Navigation Changes 1. Centralized Homescreen Instead of digging through menus, all your essential tools are now centralized on the primary home screen. This allows you to jump into your matches or clubs with a single tap. Old 2. Swipe Gestures (Profile & Inbox) You no longer need to look for small icons at the top of the screen. You can now use "frictionless" swipe motions directly from the Main Homescreen: - Main homescreen > swipe left > Profile - Main homescreen > swipe right > Inbox 3. Simplified "Discover" The old, cluttered toolbar has been removed. - Simplified Discover: To find new meets, competitions, or clubs, simply tap the Magnifier Icon located at the bottom right corner of the Homescreen. - This placement is optimized for easy, one-handed navigation while you're on the go. 4. Smart Overlay Sheets When you open a meet or a player profile, it now appears as an "overlay" rather than a brand-new page. - Swipe to Close: You can return to the Main Homescreen by simply swiping the sheet up or down. Context Retention: This replaces traditional "Back" buttons, allowing you to check details without losing your place on your main feed.

Last updated on Feb 03, 2026